PRIVACY POLICY
Effective Date: May 14, 2025
Welcome to Santai Retreats. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.santairetreats.com and use our services.
1. Who We Are
Santai Retreats (“we”, “us”, or “our”) organizes exclusive surf and adventure retreats around the world. Our website provides information about our retreats, allows for bookings and inquiries, and shares content and updates related to our experiences.
2. What Information We Collect
Personal Information
We may collect the following personal information when you:
Make a booking or inquiry
Sign up for our newsletter
Fill out a contact form
Interact with our social media or email campaigns
This may include:
Name
Email address
Phone number
Billing information
Emergency contact and health information (where applicable for retreats)
Travel preferences and passport information (only when necessary for international travel arrangements)
Usage Data
We may also collect non-personal data automatically through cookies or analytics tools, such as:
IP address
Browser type
Pages visited
Time spent on site
Device type
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and bookings
Organize and customize retreat experiences
Send newsletters, updates, and promotional content
Improve our website and services
Comply with legal and safety requirements
We do not sell or rent your personal data to third parties.
4. Sharing Your Information
We may share your information with:
Trusted third-party service providers (e.g., booking platforms, payment processors, travel partners)
Health or safety professionals if necessary in an emergency
Authorities if required by law
All third parties we work with are required to comply with relevant data protection laws and use your data solely for the purpose it was provided.
5. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Withdraw consent for marketing communications
Object to certain processing activities
File a complaint with a data protection authority
To exercise any of these rights, please contact us at [insert contact email].
6. Data Security
We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, or unauthorized access.
7. Cookies
Our website uses cookies to improve user experience, analyze traffic, and tailor content. You can manage your cookie preferences in your browser settings.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact Us
For any questions or concerns about this policy or how we handle your data, please contact:
info@santairetreats.com